Go Green Mobile Auto Detail is pleased to announce that we have received an A rating from Angie's List. We also have received two positive reviews. I submit the two reviews below and the company response: Category: Auto Detailing Services Performed: Yes * More Weight is given to a review where work has been completed. Work Completed Date: June 20, 2012 Hire Again: Yes Approximate Cost: $225.00 Home Build Year: 1993 Description Of Work: Detailed and cleaned two cars. Member Comments: The job was awesome. One of the cars was an older Toyota whose paint was heavily marked. Go Green Mobile told me that this was actually moss, not physical damage -- and they managed to remove 95% of it! They dug massive amounts of moss and tree litter out of the vents; that old car hasn't looked this good in years. The second car was an easier job and came out spotless, inside and out. The work was done at my home, and in an environmentally friendly fashion. I couldn't have been happier with the job! Share on Band of Neighbors: No Company Response: [Member name removed], Thank you for a positive review. Your insightful descriptions and comments are very helpful to other members as they make an informed decision about hiring an auto detailer. We strive to satisfy every customer to the best of our ability. We are dependent on customer feedback to assist us in communicating our commitment to customer satisfaction. Our trained, courteous and professional technicians specialize in meeting the needs of each customer to their satisfaction. Our mobile service provides a time saving formula by detailing vehicles at your location. Our eco-friendly approach is safe for the vehicle and the families of our customers. Our methods leave almost a zero footprint on the ground, so there is no water to capture and no high pressure washing on the finish of the vehicle. We also conserve water by not rinsing with a water hose. Again, thank you for taking the time to express you opinion about the positive quality of our service. Best wishes, Harold Bettis owner/operator.
Overall A Price A Quality A Responsiveness A Punctuality A Professionalism A
Review Date: March 22, 2013 Category: Auto Detailing Services Performed: Yes * More Weight is given to a review where work has been completed. Work Completed Date: March 21, 2013 Hire Again: Yes Approximate Cost: $280.00 Home Build Year: 1986 Description Of Work: I purchased a Groupon for this company. They clean without water using all Green products. They completely cleaned the inside using Mink oil on my leather seats and shampoo all of the inside and the mats. They cleaned the outside and used a sealant like product to make the car shine and to preserve the work done for at least 4 months. Member Comments: I had no problem scheduling an appointment. They called the day before to see if they could come later and then called an hour a head of time to say they would be 3 hours earlier than the previous days time set. I didn't have a problem with them coming earlier. They cleaned my car inside and out and the only problem I had is that they ran my battery down so I couldn't start my car and had to have a friend come over to jump my car. The reason my battery ran down is because they left the doors open for 3 hours and the trunk as well. They had a new guy who said it was my alternator that was failing and they didn't want to take ownership of the problem. I will however, use this company again even though they were expensive compared to other detailers in my area. I love that they came to my home so I didn't have to drop my car off. I have Fibromyalgia and was having a bad day so they were very conscience of having me get up and check on things. Share on Band of Neighbors: Yes Company Response: [member name removed], Thank you for your positive review. As you have stated the schedule of a mobile service fluctuates according to many variables during the course of the day of service but as you have mentioned we make every effort to maintain constant communication with our customer. We use eco-friendly products that are considered waterless because we do not rinse with a water hose but we do have water in our products. The omission of water rinsing saves 80 to 200 gallons of the communities water. Eco-friendly products provide a safe application to the surface of the vehicle and a safe environment for the members of the family that will be using the vehicle. We apply a product to the exterior of the vehicle that cleans off the dirt and leaves a polymer or caranuba protective coating on the vehicles finish. [member name removed] you also ordered our Paint Sealant product that adheres to the paint of the vehicle and provides up to 6 months protection on the vehicles paint surface, which is longer than any paste wax. This cost an additional $59. Go Green Mobile Auto Detail prides itself in the fact that we schedule on a first come first serve basis. Therefore when a customer calls we appoint as soon as our schedule permits. We also cleaned the leather seats with a soft soap and a soft scrub then we apply a leather conditioner that has mink oil in it which rejuvenates the leather and replasticises the vinyl which extends the life of the material. [member name removed], I understand that your battery went dead. I am sorry that occurred. I am not sure of the reason. Yes we worked on your car for 3.5 hours with two technicians who detailed the inside and outside of the vehicle. Yes, we left the doors open for several hours. If that caused the battery to go dead in my opinion there was something wrong with the battery. We have detailed thousands of cars over our five years of service and I am not aware of one other battery that has gone dead after we detailed the car. My technician was not authorized to offer an opinion as to the condition of your alternator. I am glad to hear that you were pleased with the detail service enough that you will have us back next time. That is a positive endorsement. Your cost for the service was $69 to Groupon, $100 to upgrade to the Premium package, and $59 to add the Liquid Paint Sealant for a total cost of $228 for a $298 value. This amounts to a $70 savings. Plus we detailed your car at you location to save you the time and effort to transport the car to another location and pick it up. I want to thank you again, [member name removed] for a positive review that clarified you were satisfied with our detail service on the inside and the outside of the vehicle. We will welcome another opportunity to serve you in the future. Best Wishes, Harold Bettis Owner/Operator